Terms of Service

FalconMind Solutions provides the following categories of service:

The specific deliverables, timeline, and scope for your engagement will be defined in a written proposal or statement of work. In the event of any conflict between these Terms and a written proposal, the written proposal shall prevail on that specific point.

What we do not provide: We do not provide ongoing 24/7 human support, legal or compliance advice, data entry services, or hardware procurement unless explicitly agreed in writing. We are not responsible for third-party platforms (e.g., CRMs, AI model providers, hosting services) that form part of your technical environment.

The successful delivery of our services depends on your timely co-operation. You agree to:

• Provide all content, materials, credentials, and access required for the project within agreed timescales
• Provide timely feedback and approvals at agreed review stages (within 5 business days unless otherwise agreed)
• Assign a single point of contact with authority to give instructions and approvals
• Ensure any third-party systems or accounts you provide access to are lawfully held and appropriately licensed
• Inform us promptly of any changes to your requirements, constraints, or deadlines
• Complete any testing and sign off on deliverables in a timely manner

Where delays to delivery arise from your failure to meet these responsibilities, FalconMind Solutions shall not be liable for those delays. Project timelines will be adjusted accordingly and, at our discretion, additional fees may apply for extended project management.

We invest significant time in project preparation, discovery, and planning before visible work begins. Our refund policy reflects this:

• Before work has begun: the deposit is non-refundable. If FalconMind cancels the engagement before commencing work for reasons within our control, the deposit will be returned in full.
• After work has begun: no refund is available for work already completed. Upon cancellation, you will be invoiced for all work completed up to the date of cancellation, calculated pro-rata against the agreed fee. Any amount paid in excess of the value of completed work will be refunded.
• Failure to deliver: if FalconMind fails to deliver any agreed milestone through no fault of the client and does not remedy the failure within a reasonable time (not less than 14 days after written notice), a proportional refund will be provided for undelivered work.

Custom work, including AI systems, chatbots, and bespoke websites, cannot be "returned" in the way physical goods can. This policy reflects the reality of service-based engagements.

All timelines stated in proposals and on our website are estimates, not contractual guarantees. Timelines assume:

• Timely receipt of all required content, access, and approvals from the client
• No material changes to the agreed scope during the engagement
• Normal availability of third-party services and platforms

FalconMind will communicate proactively if delays arise from our side. We are not liable for delays caused by client-side delays, third-party outages, or scope changes.

A project is considered complete when the client has approved the final deliverable in writing (including by email). "Go-live" of any website or AI system requires explicit written sign-off from the client. Sign-off constitutes acceptance of the deliverable.

To the maximum extent permitted by applicable law, FalconMind Solutions' total aggregate liability to the client — whether in contract, tort (including negligence), breach of statutory duty, or otherwise — arising out of or in connection with any engagement shall not exceed the total fees paid by the client for the specific engagement giving rise to the claim.

FalconMind Solutions shall not be liable for:

• Loss of profits, revenue, or anticipated savings
• Loss of business, contracts, or goodwill
• Loss or corruption of data
• Business interruption
• Any indirect, special, or consequential loss

These exclusions apply whether or not FalconMind has been advised of the possibility of such losses. Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded under English law.

Note: These limitations reflect the nature of consulting and technology services, where outcomes depend on client implementation, third-party platforms, and business decisions outside our control.

FalconMind Solutions warrants that:

• Services will be provided with reasonable skill and care
• We have the right to provide the services and grant the licences described in these Terms
• Deliverables will materially conform to the specification agreed in the written proposal

Except as expressly stated above, all warranties, representations, and conditions — whether express or implied by statute, common law, or otherwise — are excluded to the maximum extent permitted by law.

We do not warrant that AI systems or automated workflows will be uninterrupted, error-free, or achieve any specific business outcome. AI system performance depends on training data, use context, and third-party model providers, which are outside our control.

Each party agrees to keep the other party's confidential information strictly confidential and not to disclose it to any third party without the other party's prior written consent, except:

• To employees or contractors who need to know it for the purpose of the engagement and are bound by equivalent confidentiality obligations
• Where required by law, regulation, or court order (in which case the disclosing party will give as much notice as legally permissible)
• Where the information is or becomes publicly available through no breach of this clause

"Confidential information" includes business strategy, client lists, pricing, technical systems, and any information marked as confidential or which a reasonable person would consider confidential in the circumstances.

This obligation survives termination of any engagement for a period of two years.

Neither party will be liable for failure or delay in performing its obligations under these Terms where such failure or delay results from circumstances beyond its reasonable control, including but not limited to: natural disasters, acts of government or regulatory authorities, power or internet outages, failure of third-party infrastructure or platforms, civil unrest, or pandemic.

The affected party must notify the other party as soon as reasonably practicable. If a force majeure event continues for more than 30 days, either party may terminate the affected engagement without liability, subject to payment for work already completed.

These Terms and any disputes or claims arising out of or in connection with them (including non-contractual disputes) are governed by and construed in accordance with the laws of England and Wales.

We may update these Terms from time to time. We will give at least 30 days' notice of any material changes by updating the "Last updated" date on this page and, where reasonably practicable, by email to any client with an active engagement.

Changes will not apply retrospectively to engagements already in progress at the time of the change. For new engagements commenced after the change date, the updated Terms will apply.

For questions about these Terms or to raise a concern about an engagement: